Thirteen years designing at the intersection of research, systems and engineering. Currently Principal UX Designer for Walmart Health & Wellness.
I lead end-to-end design for Walmart Health & Wellness, covering Pharmacy and clinical experiences across web, native and conversational surfaces. The work reaches millions of customers managing real healthcare needs.
It is regulated and high-stakes by nature: consent flows, authenticated dashboards, clinical scheduling, pharmacy onboarding. I own those initiatives from discovery through stakeholder sign-off, grounded in audits, journey mapping and longitudinal store-level interviews.
Alongside delivery I contribute to the Living Design system, mentor designers, and help stand up the team’s AI-assisted design practice.
I’ve worked alongside cognitive and ML systems since IBM Watson in 2016. The tools keep changing. The design question doesn’t. How do you make a probabilistic, opaque system feel trustworthy, controllable and genuinely useful in a real user’s hands?
I’m investing deeply in AI-assisted design workflows, agentic prototyping, LLM-integrated UX patterns and conversational interfaces. The next decade of UX will be shaped by designers who can fluently work with these systems instead of waiting for them to settle.
Practice
- Design Thinking
- Information Architecture
- Interaction Design
- User Journey Mapping
- User Research
- Usability Testing
- A/B Testing
- Accessibility Standards
Craft
- Figma
- Design Systems
- Prototyping
- Wireframing
- Responsive Design
- Agile Methodologies
AI & emerging
- AI-Assisted Design Workflows
- AI Product Strategy
- Agentic Prototyping
- Generative AI Tooling
- LLM-Integrated UX
- Conversational UX
- Prompt Engineering
- Oct 2024 — Present
Walmart Health & Wellness
Principal UX Designer · Bentonville, AR
- Leading end-to-end design for multi-surface patient journeys across Walmart’s Pharmacy and Health & Wellness platform — spanning web, native and conversational channels — serving millions of customers managing critical healthcare needs.
- Owning regulated, high-complexity initiatives across consent and compliance, authenticated dashboards, clinical scheduling and pharmacy onboarding — driving each from discovery through stakeholder sign-off.
- Grounding design decisions in formal research and competitive intelligence: UX audits, customer journey mapping, longitudinal store-level interviews and usability evaluations of shipped flows.
- Extending the broader design practice through contributions to the Living Design system and a suite of internal tooling built to streamline recurring design and production workflows.
- Mentoring designers through organizational transition, partnering closely with Product, Engineering, Research and Clinical stakeholders, and helping establish AI-assisted design practices for emerging healthcare experiences.
- Jun 2024 — Oct 2024
Sam’s Club
Lead UX Designer · In-Club Experiences · Austin, TX
- Innovating with the In-Club: Fresh team on Cafe initiatives covering a new self-checkout kiosk experience for customers ordering ready-made food and beverages.
- Sep 2023 — Jun 2024
Sam’s Club
Sr. UX Designer · Enterprise Design Systems · Austin, TX
- Consulting for the Design Systems team and leading core atomic work through a larger audit and implementation strategy involving the new Variables library adoption — including branded (themed) extension management from the Walmart LD (Living Design) core design library.
- Generating, testing and integrating a new palette of 190 (10 hues × 19) color shades that acts as the new foundational structure for all Sam’s enterprise and omnichannel products. The palette maintains a consistent math-based functionality to achieve WCAG AA compliance across all intended color pairing combinations.
- Generating, testing and integrating typographic structures that both anticipate and align with the LD core library variable themed structure — including research and assessments on hard baseline alignments, monospaced font pairing and WCAG readability guidance.
- Mar 2023 — Sep 2023
Sam’s Club
Sr. Product Designer · Merchant Enablement · Austin, TX
- Engaged with key stakeholders and merchant category owners to elevate critical functionality while balancing MVP requirements and constraints.
- Resolved complex component functionality with the assistance of scrappy development solutions, and an evolutionary approach to design systems contribution.
- Strategically balanced item assortment UX initiatives with surrounding core functionality work that was interwoven into weekly sprints and discussions.
- May 2022 — Mar 2023
Walmart Global Tech
Sr. UX Designer · Austin, TX
- Vetted and refined enterprise-focused design system components and style updates for a transformation from Material Design to Walmart Living Design standards.
- Improved usability prioritization by implementing meaningful insights gathered from multiple international listening sessions.
- Supported guiding principles focused on unifying sourcing/supplier workflows, enhancing dialogue and streamlining data capture through process automation.
- Nov 2021 — Apr 2022
8fig
Lead Product Designer · Austin, TX
- Acted as the Principal Design Lead to help scope a product vision and webapp-focused foundation for a profitable planning tool.
- Successfully hired and managed junior designers while creating and quickly iterating on new design standards for both product and marketing teams.
- Drove insight- and testing-focused updates to onboarding that resulted in a +30% month-over-month new-user conversion increase.
- Sep 2020 — Nov 2021
PayPal
Lead UX Designer · Austin, TX
- Oversaw all aspects of the design process related to the developer.paypal.com web experience for multiple product areas.
- Helped create, iterate, redefine and test new responsive design system standards for front-end and product integrations.
- Worked closely with content, research, management and outside design resources on a re-envisioned site map IA and navigation style — a use-case centric overhaul of 1,800+ pages.
- May 2019 — Aug 2020
Charles Schwab
Sr. UX Designer · Austin, TX
- Consulted on various design efforts for the Digital Asset Transfer platform to assist in modernizing business-essential programs for the e-retail experience on schwab.com.
- Joined and integrated alongside content, research, accessibility and other product partners to deliver products with a highly-vetted and fully-fledged user focus.
- Championed agile processes to help track feature progress and ensure that milestones and deliveries were made on time.
- Dec 2018 — Apr 2019
Under Armour
Sr. UI / UX Designer · Austin, TX
- Led the joint effort as the sole designer on Unified Profile to clarify the form and function of the user profile across UA mobile apps.
- Crafted a flexible design approach so each UA application on iOS and Android felt familiar yet fresh while functioning as a cohesive set.
- Integrated with multiple levels of product ownership for smooth platform integration and painless transitions alongside engineering efforts.
- Apr 2018 — Nov 2018
RigUp
Product Designer · Austin, TX
- Spearheaded the modernization of mobile applications, focused on adaptations for both iOS and Android native development.
- Overtook primary design responsibilities to ensure the completion of critical project features and tasks while the design team was undergoing aggressive growth.
- Adapted and grew with multiple iterations of product team orientation and goal alignment while maintaining both a design-minded and customer-centric business focus.
- Jun 2017 — Mar 2018
Ernst & Young
Lead Product Designer · Atlanta, GA
- Consulted with multiple service lines of business in working groups to prioritize and build out enterprise-level software requests.
- Advised on software updates and style guide organization to allow for more fluid design standards across decentralized and remote teams.
- Tracked working cycle progress on multiple variants of product implementation with design, development and project leads to maintain a consistent delivery schedule.
- Aug 2016 — May 2017
IBM · The Weather Company
Lead Product Designer · Atlanta, GA
- Re-envisioned critical interface changes for an updated and modern version of the responsive desktop web experience.
- Championed best practices for the Android core platform to maintain industry-leading product implementation and high-quality oversight for an aggressive launch schedule.
- Worked alongside the Watson cognitive technology platform to better understand the capabilities of machine learning systems and how they can better assist design solutions.
- Nov 2015 — May 2016
Addepar
Product Designer · NYC
- Assisted in prioritization of the product roadmap alongside internal stakeholders and external clients to maintain business goals.
- Mentored junior designers and helped maintain a consistent, forward-thinking design strategy that modernized and enhanced the Addepar interaction guidelines.
- Continually provoked new schools of thought through multi-level design critiques and presentations, evolving complex workflows into usable products.
- Jun 2015 — Oct 2015
Amazon Lab126
UX Production Designer · Devices · Seattle, WA
- Strategized workload during daily scrum meetings to alleviate bottlenecking through production and delivery phases.
- Designed updates to current device interfaces while helping envision future platform improvements for the modernized Fire TV and Fire Tablet devices.
- Kept close relationships with Visual and UX teams during iterative design phases to guarantee high-level brand integrity and overall interactive continuity.
- Jun 2014 — Jun 2015
Microsoft
Product Designer · Redmond, WA
- Successfully ramped up and reworked design for Office 365 Video in the first three months — product launched worldwide to 16M+ customers in early 2015.
- Attended and led numerous design meetings to update coworkers and managers on iterative phases and future thinking on Android Material standards for OneDrive.
- Maintained close working relationships with team prototype/design developers to ensure a distinct level of polish on deliverables.
- Nov 2013 — Jun 2014
Schakra
UX / UI Design Director · Redmond, WA
- Maintained and iterated on new branding guidelines to help drive an up-to-date revitalization of the Schakra identity.
- Championed best usability and interaction design practices with emphasis on mobile accessibility for seamless integration with touchscreen interfaces.
- Reported directly to and brainstormed with the VP of Engineering on progress and user research findings to help drive site engagement and future updates.
Savannah College of Art and Design
BA, Advertising Design · Minor in Interaction & Game Design · 2011
Oakland Community College
Associate of Arts, Liberal Arts & Sciences · 2007